Like many other companies, SurveyMonkey made changes before Europe’s General Data Protection Regulation (GDPR) became law on May 25, 2018. Even before GDPR came into effect, we maintained company practices that were very respectful of our users’ privacy and all the relevant privacy laws. However, we’ve still used our GDPR preparations as an opportunity to ensure that we do even better for our customers.
We have a web page dedicated to all things GDPR here and this page includes our GDPR white paper which is available for download. In case you have not already reviewed them, we also have a number of helpful articles in our help center and on our website regarding SurveyMonkey’s privacy and security compliance today:
Our help center is also a great privacy resource for customers and, in particular, we would direct you to the following:
Our GDPR compliance measures
- A Data Processing Agreement for all paid plans – We now offer customers with qualifying accounts our standard SurveyMonkey Data Processing Agreement with Standard Contractual Clauses/Model Clauses and GDPR clauses as standard. We understand that some of our customers prefer to have a written agreement as regards data processing and transfers, in addition to SurveyMonkey’s terms of use and Privacy Shield certification. To receive a copy of the DPA application form please contact our customer support team.
- Legal updates – We’ve also updated our legal center. We now offer a Privacy Basics page that helps our users better understand how we manage personal information and data. Any paying users who have purchased a plan through our website can also access our data processing addendum.
- Security – While SurveyMonkey already uses state-of-the-art SOC II certified servers in the United States, we are aware of the new and increased security standards that GDPR introduced and will continue to evaluate our practices to ensure that they align with industry standards.
If you have more questions regarding the GDPR requirements, please visit our GDPR page, or download our white paper.
