Products
Product Overview
SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
Features
Explore core features and advanced tools in one powerful platform.
SurveyMonkey Forms
Build and customise online forms to collect info and payments.
Integrations
Integrate with 100+ apps and plug-ins to get more done.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
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ROLES
Marketing
Customer Experience
Product
Human Resources
Research
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USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
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Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
See all templates
Pricing
Enterprise
Resources

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Delight more customers. Easily gather actionable customer feedback.

Listen to your customers and get their opinions throughout the entire customer journey. See how to tap into Customer Powered Data to start gathering real-time feedback at scale.

SURVEY PLATFORM

Need a flexible way to get customer feedback?

Create on-brand feedback surveys in minutes. Send surveys via multiple channels, easily analyze your data, and share actionable insights with your team.

See all plans

CX SOLUTION

Want expert help with your Net Promoter Score®?

Run effective customer experience programs with our dedicated NPS solution. Enjoy automated feedback collection, predictive analysis, and more.

See how it works

Tap into Customer Powered Data at every touchpoint

Learn more about potential and existing customers

Better understand your consumers

Survey your target market to better understand their behaviors, perceptions, and attitudes.

Measure brand awareness and sentiment

Find out what people think about your brand and discover new growth opportunities.

Better connect with customers

Use feedback to tailor your communications, website experience, and even A/B test campaigns.

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Want to talk to consumers or prospects?Our plans and Audience panel makes it easy to check in with your market early and often.

“We are able to correlate improvement in our NPS to higher revenue and retention of our customers”

—Simon Lindsay, CEO of Progressive Direct

Get actionable feedback at every transaction

Learn what influences purchasing

Quickly identify what informs your customers’ buying decisions and see purchasing patterns.

Identify pain points in your purchase flow

From design to price points, find out what’s stopping people from becoming your customers.

Monitor post-purchase sentiment

Track how customers value your product or service over time and how to improve satisfaction ratings.

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Want to close the loop with customers? Learn more about how to monitor your NPS and follow up with your customers.

53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question

Source: Forrester, Kate Leggett: Your Customers Don’t Want To Call You For Support

Give your customers extraordinary experiences

Delight new customers early and often

Gather feedback to better onboard, nurture, and enhance your new customer experiences.

Improve your offering with real-time feedback

Learn what customers want from your products and services, and proactively make improvements.

Optimize your customer service

Ensure a great experience for everyone with customer service surveys at multiple touchpoints.

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Want a multi-touch NPS program? Start understanding the drivers behind your customer satisfaction with SurveyMonkey CX.

54% of people who had a bad customer experience shared that information with more than 5 people

Source: Zendesk

Turn your customers into loyal advocates

Find new ways to increase customer loyalty

Monitor your Net Promoter Score over time to understand what drives your customer loyalty.

Close the loop with customers

Let your customers know they’ve been heard—and proactively respond as feedback comes in.

Give your results context

Compare yourself to relevant competitors using the world's largest NPS benchmark dataset.

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Want to learn what will make your customers stay? Create a survey today to find out what customers value most about your service and product.

On average, an industry’s Net Promoter leader outgrew its competitors by a factor greater than 2x

Source: Net Promoter System

Learn more about customer feedback surveys

Net Promoter Score (NPS)

Easily deliver both transactional and relational NPS surveys to understand what drives your customer satisfaction.

Learn more

Products and services

Ask your customers for feedback on your products and services to find out where and how to improve.

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Events

Talk to customers before and after events. Capture live feedback or set up a kiosk survey on a tablet or phone.

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Customer experience

Identify patterns and trends in your digital experiences or at a point of sale (POS) so you can quickly make positive adjustments.

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Customer service

Improve your customer experience by assessing your customer service and call center effectiveness.

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Customer engagement

Prevent churn and improve repeat business. Identify customer loyalty trends and find out how to improve your offering.

Learn more

Customer powered success

See how Planet Fitness creates a happy, healthy customer experience using feedback.

Get started on your customer feedback project today

Create your own customer feedback surveys in minutes—or get started with SurveyMonkey CX, a comprehensive solution to measure and improve your Net Promoter Score.

Start creating surveys

Our platform makes it easy to create and send surveys during every part of the customer journey. Start building a better experience with customer feedback.

Get a solution

Automate your NPS surveys and get powerful analytics tools that let you discover how to improve the customer experience and grow your business.

Request demo

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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Customer satisfaction survey templates

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points and improve your customer experience.

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How to identify customer needs

Refine your market research approach with our guide to identifying customer needs and what UK shoppers are looking for in 2024.

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How the SurveyMonkey Salesforce integration helps you improve CX scores

How to combine the power of Salesforce customer data with the feedback capabilities of SurveyMonkey to improve CX.

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Get feedback you can act on with online evaluation forms

Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!

Learn more

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