Vital feedback: Why the health of healthcare depends on insights from patients and staff
A virtual event
September 16, 2020 | 10am PT
In the age of COVID, it’s more important than ever for healthcare organizations to stay agile. The ability to adapt quickly is critical to operational success across the continuum of care.
Join us for a 1-day healthcare event. Hear from experts as they share best practices for gathering feedback at scale to help improve patient experience and prioritize the health of your staff.
Survey best practices
Maximize your survey potential
10:00am-10:30am PT
Get tactical tips on survey design and flow, response rates, and analyzing results.
Speaker:
Erin Pinkus
Sr. Research Scientist
SurveyMonkey
SurveyMonkey in action
10:35am-10:50am PT
Watch a demo of our most popular features used by healthcare organizations.
Speaker:
Mikolka Morrill
Solutions Engineer
SurveyMonkey
Patient experience
How to use feedback to improve and adapt the patient experience
10:55am-11:40pm PT
Tune in as Community Intervention Services share critical considerations for collecting patient experience data and the reaction they’ve seen from adopting a telehealth service.
Speaker:
Edmund Neuhaus, PhD, ABPP
Chief Clinical Officer
Community Intervention Services, Inc.
Uncovering actionable data with patient experience feedback
11:45am-12:15pm PT
Discover how real-time feedback can transform your organization and help you deliver superior patient care.
Speaker:
Timothy Carey, MSM
Director of Data and Performance Analytics
BaneCare Management LLC
Employee experience
4 key insights from survey-savvy healthcare peers
12:20pm-1:00pm PT
From acquiring talent to ensuring staff safety, hear how some of our customers, like St. Jude and Wellstar, are using feedback to improve processes.
Speaker:
Sarah Nichols
Manager of Customer Success
SurveyMonkey
Speakers
Erin Pinkus
Sr. Research Scientist
SurveyMonkey
Mikolka Morrill
Solutions Engineer
SurveyMonkey
Edmund Neuhaus, PhD, ABPP
Chief Clinical Officer
Community Intervention Services, Inc.
Timothy Carey, MSM
Director of Data and Performance Analytics
BaneCare Management LLC
Sarah Nichols
Manager of Customer Success
SurveyMonkey
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