It can be difficult to get a clear understanding of how patients really think and feel. Many healthcare professionals see an even bigger challenge with measuring the quality of care their patients receive. Feedback can help you gather insights along the patient journey so you can provide quality care that earns trust.
How can we ensure consistent patient experiences, wherever they receive care?
Today’s healthcare landscape can be difficult for anyone to navigate. People may start with a GP appointment, undergo tests at a hospital and pick up a prescription from their pharmacy.
That’s a lot of touchpoints.
One negative interaction can really impact how a person feels about their entire healthcare experience.
These tools, including healthcare surveys, can help you create positive patient experiences.
How can we protect our healthcare teams and employees?
The COVID-19 pandemic had a massive impact on healthcare workers across the world. Doctors felt overwhelmed; nurses were burned out; and teams across the spectrum of care were pushed to the brink.
How are clinicians, nurses and medical staff feeling now?
Being able to measure how your teams think and feel today is as crucial as ever. Get tools to help you navigate response plans and cope with new challenges, such as workforce engagement.
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Hear from patients to see whether they’re feeling valued, supported and respected.See template
Get a snapshot of patient health in preparation for an appointment.See template
Find out how your patient felt about the quality of their care, immediately after their appointment.See template
Assess the patient safety culture in healthcare facilities and offices with this survey by AHRQ.See template
Find out how healthcare workers really feel about the workplace.See template
Measure the skills and training of your medical staff and healthcare professionals.See template
SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters.
Here are some common mistakes and best practices for how to avoid them.
Looking for ways to improve the patient experience or measure staff satisfaction? Here are some things you can avoid:
Keep surveys and questionnaires short to ensure that they’re focused on providing accurate answers.
Avoid nonresponse bias by ensuring that patients complete your survey.
Make sure you’re actively addressing pain points, such as long waiting times at the surgery.
Send surveys immediately after patients' appointments so they’re more likely to respond.
Want to know what healthcare leaders and administrators suggest? Check out these tips:
Keep surveys short and free of medical jargon to ensure that patients complete the survey with ease.
Bring visibility to the challenges your patients are facing by sharing the feedback, especially with medical staff, nurses and doctors.
Define metrics for support cases and make sure you have the team aligned to deliver on them.
Measure and benchmark these results to ensure that your organisation is continually improving its performance.
Elevate the quality of care and experiences across your organisation with agile, purpose-built solutions.
Rely on Momentive and our HIPAA-compliant features to help you measure patient experience and sentiment.
Seamlessly collect patient registrations with our fully customisable, HIPAA-compliant patient registration form template.
Efficiently onboard clients with our customisable client intake form template. Get started today!
Efficiently onboard patients with our customisable Patient Intake Form template. Gather medical information seamlessly using the intuitive SurveyMonkey form builder.
Easily create and customize online registration forms with SurveyMonkey’s easy-to-use form builder. Sign up for a free account to get started.
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