Email surveys and track campaigns like a pro
Send personalised emails and easily manage millions of contacts.
With SurveyMonkey’s Email Invitation and Contacts, it’s easy to manage your survey email campaigns.
- Send polished, professional emails with our easy-to-customise template.
- Track emails that opt out or bounce.
- Import contacts directly from Gmail, Yahoo Mail and more.
- Manage up to 2 million contacts and update information easily.
- Create groups to sort and organise your contacts for specific surveys.
Send personalised emails with your brand colours
With our new email template, you can quickly apply custom colours to your email invitation and create a personalised message for your recipients. We make it easy to send professional-looking emails with our simple editor, or you can choose to edit the HTML code directly yourself. Either way, it only takes a few minutes to send polished email invitations.
To personalise your emails for each and every recipient, you can insert data fields stored in Contacts, such as first names, surnames, email addresses or custom data fields. You can also test your email invitation before you send it out to make sure it’s absolutely perfect.
With certain paid plans, you can send email invitations to 10,000 contacts for each collector. Our Basic customers can send out email invitations to 1,000 contacts for each collector.
Once you’ve sent out your survey invitations, you can personalise the follow-up messages that you send. If any people haven’t completed your survey, send them reminder messages asking for their feedback. Also, send thank-you messages to respondents who have completed your survey.
Track your email campaigns with ease
After you’ve sent your email invitations, you can easily monitor who has started and completed your survey. Any bounced emails that couldn’t be delivered will be flagged to you so that you will know which email addresses are old or out of date. We also make it easy to comply with spam regulations by having an opt-out option available to your email recipients. Any recipients who opt out are automatically removed from any future emails that you send from your account.
Manage millions of contacts easily
As well as tracking any bounced and opted-out email addresses, you can also create groups to easily sort and organise your contacts for specific surveys. Individual contacts may appear in multiple groups at one time, but you only need to update information, such as a changed email address, in one place.
You can also connect directly to Gmail, Outlook.com and Yahoo Mail to import contacts in just a few clicks. Contacts can also be imported by uploading a CSV file. To import contacts from email clients, such as Apple Mail or Outlook, create a CSV file of your contacts and then import them into SurveyMonkey. Each time you import contacts, you can choose whether you want to update information for any of your existing contacts.
Each contact can have up to six custom data fields to help you track information, such as location, professional information and more. Custom data fields can help you to gain even deeper insights into your data. Use custom data fields when you analyse survey results to segment by specific information, such as location, profession and more.