If you want customers to stay loyal to your brand, find out why they are (or aren’t) happy with your business. We partnered with the customer service experts at Zendesk to create the customer support survey template, which helps you collect open-ended customer feedback. Learn if customers are happy with your company, and if they find a benefit to working with you over your major competitors.
Send out this quick survey to get a sense for how customers view your company. Would they be disappointed if they could no longer work with your company? What is their primary benefit from working with you? What would they use as an alternative if your company were no longer available? The survey asks customers to explain their responses, so you can have a better understanding of their answers. Customize the template if you want to ask additional questions.
To create a survey using the Customer Comments survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customisable survey experiences
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Survey analysis; no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news or check out our research.
Help Centre
Access tutorials on how features work, learn more about billing and contact Customer Support.