Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customise online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Customer Onboarding Satisfaction Survey Template

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Did you know 89% of CX professionals say that customer experience is the leading contributor to churn? Compensating for the value of just one lost customer can require acquiring three new customers. With this in mind, it’s crucial to understand your customer’s experience, measure satisfaction, and take action to exceed customer expectations.

Customer onboarding is one of many, yet crucial, CX touchpoints that shape brand experiences and influence retention. But how can you ensure your onboarding program is meeting the needs and expectations of your customers?

We created this Customer Onboarding Satisfaction Survey Template so you can measure and monitor the success of your customer onboarding. It will help you answer:

  • Does the onboarding process meet customer expectations?
  • How can the onboarding process be improved?
  • How likely are customers to purchase from your company again?

Use this survey template to gain valuable customer insights and refine your onboarding process, ensuring it aligns seamlessly with customer needs and expectations.

To create a survey using the Customer Onboarding Satisfaction Survey Template, sign up or sign in to SurveyMonkey. You can choose the template when you begin creating a survey.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.

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Read about our customers, explore webinars and get guides on collecting feedback in your industry.

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Get tips on how to create better surveys, hear the latest product news or check out our research.

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Access tutorials on how features work, learn more about billing and contact Customer Support.

Kvinna med glasögon och hörlurar som surfar på en surfplatta

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

En man och kvinna tittar på en artikel på en bärbar dator och skriver information på notislappar

Is your company meeting customer expectations? Use our free CSAT calculator to assess your Customer Satisfaction score and drive profits.

Leende man med glasögon som använder en bärbar dator

Read our step-by-step guide on conducting customer behavior analysis. Learn how to collect data and improve customer touchpoints.

Kvinna som tittar på information på sin bärbara dator

Empower your CX team with actionable insights! Watch our webinar for expert strategies on boosting performance and morale.