Customer Onboarding Satisfaction Survey Template
Did you know 89% of CX professionals say that customer experience is the leading contributor to churn? Compensating for the value of just one lost customer can require acquiring three new customers. With this in mind, it’s crucial to understand your customer’s experience, measure satisfaction, and take action to exceed customer expectations.
Customer onboarding is one of many, yet crucial, CX touchpoints that shape brand experiences and influence retention. But how can you ensure your onboarding program is meeting the needs and expectations of your customers?
We created this Customer Onboarding Satisfaction Survey Template so you can measure and monitor the success of your customer onboarding. It will help you answer:
- Does the onboarding process meet customer expectations?
- How can the onboarding process be improved?
- How likely are customers to purchase from your company again?
Use this survey template to gain valuable customer insights and refine your onboarding process, ensuring it aligns seamlessly with customer needs and expectations.
To create a survey using the Customer Onboarding Satisfaction Survey Template, sign up or sign in to SurveyMonkey. You can choose the template when you begin creating a survey.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customisable survey experiences
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Survey analysis; no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news or check out our research.
Help Centre
Access tutorials on how features work, learn more about billing and contact Customer Support.
Explore related templates
Discover more resources
Customer satisfaction survey templates
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
Empowering CX professionals: Using insights to overcome frontline challenges
Empower your CX team with actionable insights! Watch our webinar for expert strategies on boosting performance and morale.
How to measure & improve CSAT call center scores
Meet customer expectations and create lifelong customers! Learn how to measure call center CSAT and improve customer satisfaction with SurveyMonkey.
How to improve CSAT [15 strategies for businesses]
Improve customer satisfaction rates to increase customer retention and loyalty and boost business success with these 15 strategies for businesses.