Did you know that 42% of customers will pay more for a friendly, more welcoming customer experience? Yet only 8% of customers report that companies always exceed their expectations.
Customer support is at the front lines of your customer experience program, ensuring that every interaction reflects positively on your brand and fosters long-lasting customer relationships.
Leverage this Customer Support Satisfaction Survey Template to measure the success of your customer support team. With this survey you will learn your customer’s challenges and how your support team impacts retention like:
Create a survey using the Customer Support Satisfaction Survey Template. Use your insights to address pain points, create a better customer experience, and exceed customer expectations for a returning customer base.
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Get tips on how to create better surveys, hear the latest product news or check out our research.
Access tutorials on how features work, learn more about billing and contact Customer Support.
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
A good CSAT score depends on your industry and customer expectations. Learn what a good CSAT score is by industry and how to improve your score.
Learn how to boost customer experience metrics, improve CSAT and customer loyalty by collecting feedback at all customer touchpoints
Improve your support team satisfaction to improve your customer satisfaction and experience. Learn how to improve your support team with our 5 tips.