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Help Desk Survey Template

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Centralise your IT ticket requests with this help desk ticket survey template. Speed up response times by allowing users to select their issue: account recovery, communications, software, hardware, video conferencing, security or other. 

This template allows respondents to easily create a new ticket and share department and contact information so that you can filter by team. Streamline responses by gathering emails of anyone that needs visibility to the request. Respondents can directly upload screenshots or documents to provide more information about their IT issue. 

This template is ready to use as-is or you can customise it by matching the design to your company’s colours and logo and adding questions as you see fit. To create a survey using the IT Help Desk survey template, just sign up or sign in to SurveyMonkey.

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