Improve the patient experience by measuring quality of care
Get clear insights from patients when it matters most.
It can be difficult to get a clear understanding of how patients really think and feel. Many healthcare professionals see an even bigger challenge with measuring the quality of care their patients receive. Feedback can help you gather insights along the patient journey so you can provide quality care that earns trust.
How can we ensure consistent patient experiences, wherever they receive care?
Today’s healthcare landscape can be difficult for anyone to navigate. People may start with a GP appointment, undergo tests at a hospital and pick up a prescription from their pharmacy.
That’s a lot of touchpoints.
One negative interaction can really impact how a person feels about their entire healthcare experience.
These tools, including healthcare surveys, can help you create positive patient experiences.
How can we protect our healthcare teams and employees?
The COVID-19 pandemic had a massive impact on healthcare workers across the world. Doctors felt overwhelmed; nurses were burned out; and teams across the spectrum of care were pushed to the brink.
How are clinicians, nurses and medical staff feeling now?
Being able to measure how your teams think and feel today is as crucial as ever. Get tools to help you navigate response plans and cope with new challenges, such as workforce engagement.
Survey templates healthcare leaders can rely on
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Patient satisfaction
Hear from patients to see whether they’re feeling valued, supported and respected.
See templatePost-appointment feedback
Find out how your patient felt about the quality of their care, immediately after their appointment.
See templatePatient safety culture
Assess the patient safety culture in healthcare facilities and offices with this survey by AHRQ.
See templateTraining feedback
Measure the skills and training of your medical staff and healthcare professionals.
See templateWhy choose SurveyMonkey?
SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters.
Features to help you accomplish goals
Patient needs are constantly changing. Our features can help you pivot when you need to.
- Our AI-powered SurveyMonkey Genius will help you create high-quality surveys with confidence
- Collect customised data based on your different patient groups with our advanced branching logic
- Use our analysis tools to visualise and identify key patient insights effortlessly
- Synthesise key patient insights from text responses with Sentiment Analysis
Integrations that make work easier
Integrate your survey data with the apps you use every day.
We have a variety of integrations that can help you improve patient feedback and drive employee engagement.
Our most popular integrations include:
Support for when you need it
Get the support that your team needs to launch patient feedback programmes with ease.
- We have an amazing support team filled with product experts that help you leverage the right features to get the results you’re looking for
- Support the way you want it with phone, email and live chat options for getting in touch
- Tutorials and video demos available within our robust Help Centre for those who want to explore on their own
Healthcare leaders are among users from these world-class brands
Advice from healthcare leaders
Here are some common mistakes and best practices for how to avoid them.
Common mistakes
Looking for ways to improve the patient experience or measure staff satisfaction? Here are some things you can avoid:
Asking too many questions in a patient or employee survey
Keep surveys and questionnaires short to ensure that they’re focused on providing accurate answers.
Asking patient questions for which you already know the answer
Avoid nonresponse bias by ensuring that patients complete your survey.
Not knowing where friction points are for patients
Make sure you’re actively addressing pain points, such as long waiting times at the surgery.
Sending patient satisfaction surveys at the wrong time
Send surveys immediately after patients' appointments so they’re more likely to respond.
Visit our Healthcare Hub to learn more about elevating the patient experience
Best practices
Want to know what healthcare leaders and administrators suggest? Check out these tips:
Design a survey that’s going to get you data
Keep surveys short and free of medical jargon to ensure that patients complete the survey with ease.
Share patient pain points across your organisation
Bring visibility to the challenges your patients are facing by sharing the feedback, especially with medical staff, nurses and doctors.
Categorise your patient support issues and report on them
Define metrics for support cases and make sure you have the team aligned to deliver on them.
Conduct employee satisfaction surveys at least twice a year
Measure and benchmark these results to ensure that your organisation is continually improving its performance.
Resources that healthcare professionals find helpful
Choose from our most popular plans
Get an individual plan with features that suit your needs, or create a team instead.
Contact us today
Learn more about our solutions and schedule a demo.
- Manage multiple users and gain visibility into all survey data collected across your organisation with admin controls and dashboards.
- Ensure that confidential data is protected with enhanced security, including encryption, SSO and features that help you remain compliant with HIPAA and GDPR.
- Make feedback automated and actionable by connecting to key business systems using APIs and powerful integrations, including Salesforce, Marketo, Tableau and more.
Discover more resources
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Explore our toolkit directory
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