Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customise online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

Measure customer service performance and take the right actions to drive brand loyalty and revenue growth.

Woman holding tablet and looking pensive, next to two people looking at a laptop on a desk
Adidas logo
LG logo
Chewy logo
Samsung logo
Hershey's logo

of consumers say customer service is an important factor in their favourite brands

of consumers are likely to share a poor experience with friends or family

of consumers expect a customer service response to requests within a business day

These statistics are from a SurveyMonkey study that was conducted among a sample of 1,000 U.S. adults on 24 April 2023.

Screenshot of options to share a SurveyMonkey survey, including embed link, email, targeted responses

Your customers are interacting with your support team across many channels. Easily reach your customers wherever they are with a range of options, including email, web and SMS/text.

Easily integrate SurveyMonkey with your CRM to automate case-closed workflows and build a 360° view of the customer service experience. Set up smart notifications with just a few clicks to deliver timely notifications to the right team members.

Man standing next to Salesforce logo and notepad with Goldie logo
Screenshot of SurveyMonkey data analysis for a survey question showing number of respondents and their answer selection

Quickly spot trends in your data. Understand how customers interact with your team to spot training gaps or make process improvements. Analyze open-ended text to quickly uncover the "why" using sentiment analysis and automatic tagging of responses based on keywords or phrases. (Sentiment analysis is currently only available for English surveys.)

Sign up for a free account to get started.

Use our expert-certified customer service survey template or create your own.

Share your survey and listen to customers across channels.

Screenshot of SurveyMonkey survey and smiling and frowning face icons

Discover trends reshaping customer experience in a survey of CX industry pros and consumers.

Salesforce and SurveyMonkey Goldie image within two connected puzzle pieces

See how the SurveyMonkey and Salesforce integration can help supercharge your CX strategy.

Smiling woman with star next to her

Get the ultimate guide to customer service to learn about top priorities for teams to thrive.

Lionbridge logo

Learn how Lionbridge increased customer satisfaction with SurveyMonkey and Power BI.