Products
Product Overview
SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
Features
Explore core features and advanced tools in one powerful platform.
SurveyMonkey Forms
Build and customise online forms to collect info and payments.
Integrations
Integrate with 100+ apps and plug-ins to get more done.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
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ROLES
Marketing
Customer Experience
Product
Human Resources
Research
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USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
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Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
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Pricing
Enterprise
Resources

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Make a good impression every time

Measure customer service performance and take the right actions to drive brand loyalty and revenue growth.

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Woman holding tablet and looking pensive, next to two people looking at a laptop on a desk

Trusted by 60M+ global users, including 95% of the Fortune 500

Customer experience matters now more than ever

90%

of consumers say customer service is an important factor in their favourite brands

81%

of consumers are likely to share a poor experience with friends or family

80%

of consumers expect a customer service response to requests within a business day

These statistics are from a SurveyMonkey study that was conducted among a sample of 1,000 U.S. adults on 24 April 2023.

Screenshot of options to share a SurveyMonkey survey, including embed link, email, targeted responses

Measure the experience across customer touchpoints

Your customers are interacting with your support team across many channels. Easily reach your customers wherever they are with a range of options, including email, web and SMS/text.

Automate your customer service feedback process

Easily integrate SurveyMonkey with your CRM to automate case-closed workflows and build a 360° view of the customer service experience. Set up smart notifications with just a few clicks to deliver timely notifications to the right team members.

Screenshot of SurveyMonkey data analysis for a survey question showing number of respondents and their answer selection

Get insights to increase loyalty and reduce customer service costs

Quickly spot trends in your data. Understand how customers interact with your team to spot training gaps or make process improvements. Analyze open-ended text to quickly uncover the "why" using sentiment analysis and automatic tagging of responses based on keywords or phrases. (Sentiment analysis is currently only available for English surveys.)