Boost sales with timely purchase feedback
Find out what customers really think about their purchase experience to streamline the process and build brand loyalty.
Trusted by 60M+ global users, including 95% of the Fortune 500
Deliver the purchase experience your customers expect
82%
of shoppers have backed out of an online purchase because of a negative experience
81%
of consumers are likely to share a poor experience with friends or family
53%
of CX pros lack insights at the purchase stage of the customer journey
These statistics are from SurveyMonkey studies that were conducted among 1,000 U.S. adults and over 600 CX industry professionals between 24 and 26 April 2023.
Understand the online and in-store purchase experience
Reduce support costs, customer frustration and missed sales opportunities by evaluating the purchase experience. Uncover what customers expect in both online and offline channels with web embed, offline kiosk mode and other response collectors.
Get actionable insights faster with intuitive analysis tools
Quickly visualise, filter and compare your data with easy-to-use analysis features. Make better decisions on where and how to boost purchase satisfaction, from the in-store service experience to website usability.
Collaborate better with one platform to manage CX
Share purchase satisfaction insights across teams, such as operations, marketing and product, to create real-time visibility. Get a centralised view of the customer experience by integrating SurveyMonkey (available in English) with the tools you use every day, empowering teams to quickly act on insights.
Getting purchase satisfaction feedback is easy with SurveyMonkey
Sign up for a free account to get started.
Use our expert-certified purchase satisfaction survey template or create your own.
Share your survey and listen to customers across channels.
Get tips and research to power your CX strategy
Discover trends reshaping CX in a survey of industry pros and consumers.
See how the SurveyMonkey and Salesforce integration can help supercharge your CX strategy.
Learn what consumers want from retailers, what drives purchase decisions and how to boost loyalty.
Get AI right with applications that delight both customers and employees.