Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customise online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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SurveyMonkey gives anyone in your organisation the ability to create surveys while allowing your organisation to own its data, manage users and simplify billing for multiple accounts. HIPAA-compliant features are available to customers to give them an additional way to safeguard the security of protected health information (PHI) that they collect via online surveys. SurveyMonkey maintains appropriate administrative, physical and technical safeguards to provide for the continuing security of your PHI.

Due to concerns around privacy of information, the Health Insurance Portability and Accountability Act (HIPAA) became law in the U.S. in 1996, enacting strict rules around the protection of health information. Because HIPAA violations are taken very seriously by the U.S. government, and often result in hefty fines, HIPAA-compliant surveys can help your organisation function smoothly.

Thanks to SurveyMonkey’s HIPAA-compliant security features, Enterprise customers can feel confident that their surveys will comply with HIPAA requirements.

Our standard business associate agreement (BAA) meets the requirement of HIPAA, making it easy for covered entities to bring SurveyMonkey on board as a business associate and to enable HIPAA-compliant features on their SurveyMonkey account.

Customers can preview and sign a BAA in My Account. For more detailed instructions, click here.

Different types of covered entities use surveys for different purposes, including to:

  • Improve their performance by collecting patient feedback securely
  • Mitigate the risk of a PHI breach when gathering patient registration information
  • Conduct CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys discreetly and confidently
  • Simplify medical research with pre-populated questions
  • Reduce survey risk on mobile devices with SSL/TLS encryption
  • Reliably collect data for healthcare accreditation
  • Securely obtain actionable insights about patient and hospital safety culture

In addition to ensuring that we fulfil our duties as a business associate, we’ve designed additional safeguard features for our HIPAA-enabled accounts to help covered entities comply with their own HIPAA obligations. These enable us to:

  • Ensure automatic logout after an idle period to prevent inappropriate access to sensitive information
  • Utilise activity account logs to understand who is accessing company health information
  • Benefit from PHI Share alerts to take action when personal health information is shared
  • Enter into a BAA for maximum conformity and accreditation

Now, anyone with an Enterprise plan can enable HIPAA-compliant features on their account at an additional cost. It’s easy to get set up:

  1. Upgrade to Enterprise.
  2. Enter into a Business Associate Agreement.
  3. We’ll turn on additional privacy safeguards that are compliant with HIPAA security requirements.

Please visit our HIPAA FAQ, or feel free to contact us with any questions you have about our product features or how we can help you comply with HIPAA’s requirements.

To learn more about HIPAA, please visit the U.S. Department of Health and Human Services’ website: http://www.hhs.gov/ocr/hipaa/.

Врач просматривает результаты медицинского опроса

Healthcare leaders can use this toolkit to help them better understand the patient and employee experience.

Мужчина и женщина просматривают статью на ноутбуке и записывают информацию на стикеры

Learn about some of the latest annual Health Survey for England trends and how they can inform campaigns, marketing strategies and healthcare provision.

Улыбающийся мужчина в очках за ноутбуком

We explore some of the key takeaways from the 2024 GP Patient Survey, including patient satisfaction, getting an appointment and more.

Женщина просматривает информацию на ноутбуке

Seamlessly collect patient registrations with our fully customisable, HIPAA-compliant patient registration form template.