Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customise online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business and more.

Tutorials and how-to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

How to perform product positioning and 3 case studies that bring it to life

The success of any product hinges on having a quality marketing message that lands the right audience. 

Good product positioning helps you excel in both areas. Product positioning is the process of determining the best ways to market and sell a product. It considers user feedback on your product features, the attributes of your target audience, and the characteristics of competing products. 

We’ll walk you through how to position any type of product and how other companies have done it. But first, we’ll give you more context on why it’s important.

Why? In the Harvard Business Review, Joan Schneider and Julie Hall explain:


“The biggest problem we’ve encountered is lack of preparation: Companies are so focused on designing and manufacturing new products that they postpone the hard work of getting ready to market them until too late in the game.”

In other words, you need to do your research. The product positioning process forces you to by asking the tough questions that pressure test your messaging and target audience.

Here are just some of the questions you’ll want to get answered:

  • Why is our product valuable? 
  • Which product features are more impactful than others?
  • Who finds our product valuable? 
  • Do particular groups find our product useful for different reasons?
  • Who are our top competitors? 
  • What are our product’s relative strengths and weaknesses?

The insights you receive in each of these areas will give your product the best chance at success.

SurveyMonkey Expert Solutions can help you quickly test concepts and get back high quality data fast.

Now that you know why it matters, let’s talk about how you can collect—and use—data that helps you position your product. 

Before you gather feedback, carefully consider each of your options.

Run a survey:

Pros

  • You can reach a wide range of consumers cost-effectively and quickly.  
  • Taking the survey can be a small ask for consumers, as they can answer the questions wherever they’d like in a matter of minutes. 
  • It’s easy to organize and analyze the responses that come in.

Cons

  • You won’t be able to gather as in-depth feedback as you would with a focus group or a 1:1 interview.
  • You can’t experience people’s reactions in-person.

Need help surveying your target market? Learn how SurveyMonkey Audience can help!

Run a focus group:

Pros

  • You’ll be able to gather in-depth feedback.
  • You’ll have a chance to gather feedback from several consumers.

Cons

  • It can be expensive to organize and gather several individuals.
  • You might not be able to recruit consumers from certain backgrounds.
  • It can be difficult to hold sessions consistently over time because of logistics or expenses.

Run individual interviews:

Pros

  • You can gather more comprehensive feedback than the alternative approaches.
  • You can more effectively build trust and credibility with your target audience (as you’re spending more quality time with each of them).

Cons

  • It’s the most expensive option out of the 3
  • It will be near-impossible to get feedback from a diverse set of consumers.
  • It may not be financially sustainable.

Assuming you decide on using a survey, here are 4 best practices to consider:

1. Organize your questions thoughtfully to ensure you gather quality responses.

Since you’re reaching people who may not be familiar with your product, it can be useful to introduce it at the beginning. For example, use an intro page that includes an image of the product and a few sentences that describe it.

Example of an intro page giving a dog food example

The questions that follow should be ordered by topic. Questions specific to your product should follow each other on a single page; while questions about alternative products should also be grouped together on another page.

For help on the specific questions you can ask, check out our product survey template.

2. Ask your questions to a diverse set of consumers—people of all ages, occupations, and backgrounds. Be especially attentive to any demographics that you want to market to.

3. Analyze your responses carefully so you can arrive at an effective product positioning statement.

Begin by reviewing the responses from your closed-ended questions (those that include answer options—like multiple choice questions). You can build customizable charts to better understand the data and isolate important trends.

Learn more about how you can create charts from your survey responses.

Then review the responses from your open-ended questions (those that don’t include answer options—like comment boxes). You can look at the responses through word clouds to quickly understand how respondents feel about your product, and read through individual responses for more detail.  

Finally, make sure to apply Compare Rules. They’ll allow you to group respondents either based on their feedback or their background. You can then compare each group across your questions.

For example, here’s a vertical bar chart that compares two age groups’ responses to the question, “What is your first reaction to the product?”

A comparison of two age groups' responses using a vertical bar chart

Once you feel like you understand how different types of consumers feel about your product, you’re ready to start developing a product positioning statement. The statement should concisely explain how your product meets your target audience’s needs—based on your research. Your colleagues in marketing and sales can then use the statement as a reference point for keeping the product’s message on point and for targeting the right people. 

To save you time in coming up with your own product positioning statement, you can use the following formula:

For (your audience) who (insert need), (your company) can (insert benefit). And unlike competitors, (your company) can (insert competitive differentiation).

4. Don’t let the product positioning process end.

Your target audience’s needs and perceptions will change over time. To keep up, your product positioning strategy should include an annual round of product feedback. 

Note: You may need to collect feedback bi-annually if there have been significant changes to your product and its impact on your target audience. 

This is one of the reasons why surveys are a great option for running product positioning studies. They can automatically go out at particular time intervals, offer the flexibility of gathering feedback quickly and affordably, and allow you to easily compare the responses from previous studies.

So what does product positioning actually look like? Here are 3 real-world product positioning examples you can learn from:

1. Tesla isn’t the first company to manufacture electric vehicles, but they’ve found success by marketing to environmentally-conscious, middle-to-high income households who value a car’s aesthetics and driving capabilities.

Someone driving a Tesla on the freeway

2. Simple offers offers banking services through its clean, simple, and intuitive app. To stand out, they’ve targeted busy young professionals who don’t usually want to visit a bank in-person or deal with a poorly designed site or app.

Someone holding an iPhone that has the Simple app opened

3. Dollar Shave Club mails customers a variety of shower and shaving supplies on a recurring basis. They differentiate through convenience—customers don’t want to spend time and mental energy on shopping for quality products.

A box with shaving and shower supplies inside

Now that you know how to perform product positioning and have tangible examples to pull from, you’re ready to scope out the ways to market and sell your own products!

Brand Marketing Manager

Brand marketing managers can use this toolkit to understand their target audience, grow their brand and prove ROI.

See SurveyMonkey solutions for consumer products and services

The consumer products and services industry, including CPG, travel and hospitality, relies on SurveyMonkey insights to shape what’s next.

Explore SurveyMonkey solutions for Retail

See how SurveyMonkey helps retail companies to navigate evolving market trends, develop products that delight and build beloved brands.

See SurveyMonkey solutions for professional services firms

See how professional services organisations use SurveyMonkey to gain customer and market insights.