The French consulting firm has selected GetFeedback as its agile CX solution to help drive customer-centricity in a time of rapid digital transformation
PARIS – 16 November 2021 – Momentive (formerly SurveyMonkey), a leader in agile experience management, today announced that Equancy, a consulting firm based in Paris, has chosen GetFeedback by Momentive as its customer experience solution of choice. Equancy is using GetFeedback to champion the voice of the customer as it implements new digital tactics for clients. The solution will provide the consulting firm with a 360° view of the customer to better understand and identify the key drivers in customer satisfaction. These insights are vital as companies learn to adapt their offerings and services in line with changing preferences and needs. Equancy joins other agencies, including Accenture and Kin + Carta, in leveraging GetFeedback to help clients listen, understand and act on customer insights.
“Digital acceleration has become the main priority for a range of very different organisations, especially since the pandemic led them to address their digital visitors in a different way,” said Julien Bonny, director of marketing performance at Equancy. “GetFeedback will help us capture visitors' insights on a more proactive basis and better prioritise the digital roadmap we recommend to the large organisations we support. GetFeedback can be deployed on a website in just a few days; this means that Equancy can be more agile in validating assumptions about visitors and testing new CX improvements.”
GetFeedback is an agile, multichannel CX solution from Momentive that deploys in days, rather than months, and enables CX teams to deliver great experiences without waiting for long implementations. GetFeedback offers frictionless listening across multiple channels and high response rates. It integrates CX insights and actions into key systems, enabling CX professionals to iterate and scale quickly. GetFeedback is purpose built for the Salesforce ecosystem and is a top-rated customer feedback solution on the AppExchange. Companies such as PUMA, Yeti, Toyota and Carrefour rely on GetFeedback to deliver customer experiences that set them apart. Learn more at getfeedback.com.
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey and its brand and market insights solutions, empower decision-makers at 345,000 organisations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience and product experience. Ultimately, the company’s vision is to raise the bar for human experiences by amplifying individual voices. Learn more at momentive.ai.
Created in 2002, Equancy is a consultancy firm specialising in business strategy, data and digital transformation. Our mission is to help businesses unlock growth and deliver value across their whole organisation. Our 90+ experts strive to immerse in our clients' environments to deliver tailor-made solutions. Our strength: Combining a deep understanding of our clients’ business requirements with our expertise in data and new technologies. We have formed long-lasting partnerships with Global clients such as LVMH, Axa, BMW, Volkswagen, Generali, Carrefour, Danone and Disneyland Paris.