Customer Support Satisfaction Survey Template
Did you know that 42% of customers will pay more for a friendly, more welcoming customer experience? However, only 8% of customers report that companies always exceed their expectations.
Customer support should be at the forefront of your customer experience programme to ensure that every interaction reflects positively on your brand and fosters enduring customer relationships.
Leverage this customer support satisfaction survey template to measure the success of your customer support team. With questions like the following, you will learn about your customers’ challenges and the impact that your support team has on retention:
- How well did customer support meet your needs?
- How long have you been a customer of our company?
- How likely is it that you will purchase from us in the future?
Create a survey using the customer support satisfaction survey template. Use your insights to address pain points, create a better customer experience and exceed customer expectations for a returning customer base.
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