NPS and Brand Loyalty Survey Template

When you need to know what people think of your brand, a great place to start is by measuring customer loyalty. We have partnered with Zendesk to develop our expert-certified Net Promoter Score® and brand loyalty survey template to give you insights into the customer mindset. Use this template to find out whether customers are saying good things about you and whether they think of you first when they need to purchase a product or service.

The NPS and brand loyalty template helps you get a sense of your overall brand popularity and whether you’re providing an excellent customer experience. Find out how likely it is that customers would recommend you to a friend and consider you first, and how many times they’ve visited your store or website in the past 12 months. When you know how loyal customers are to your brand, you can make targeted improvements to increase your popularity. Customise the template and add questions that are specific to your organisation.

To create a survey using the NPS and brand loyalty survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you start creating a survey.

NPS® is a trademark of Satmetrix Systems, Inc., F. Reichheld and Bain & Company