Transactional NPS survey template

Unlock valuable insights with the SurveyMonkey transactional NPS template. Collect feedback on customer experiences with recent transactions quickly and identify areas for improvement. Stay ahead of the competition by consistently monitoring transactional NPS over time, allowing you to refine the service you provide to your customers.

Transactional NPS surveys enable your business to collect information from your customers after they complete a transaction with your company. This is a granular level of data collection, specifically focusing on gathering data at particular points across the customer journey. You can use this feedback to better understand certain processes and enhance satisfaction at each customer touchpoint.

The SurveyMonkey transactional NPS survey template makes it as easy as possible to collect data at specific touchpoints. Businesses can utilise these templates to seamlessly collect customer data while customising the survey to measure customer satisfaction at different touchpoints.

By collecting transactional NPS data and then acting upon it, businesses can:

A transactional NPS template is the best way to obtain the insights you need to make every customer touchpoint as good as it can be.

A transactional NPS (tNPS) survey is a streamlined survey asking customers about their experience interacting with your business during a particular transaction.

Unlike a relational NPS survey, a tNPS survey gathers data on specific customer touchpoints. The tNPS survey centres on the question, “How likely are you to recommend X to a friend or colleague?”

Here are some examples of key tNPS survey questions you can use:

Our survey template is dynamic, easy to customise and allows you to gather granular data with ease.

Get started with collecting customer feedback at specific touchpoints and streamline your organisation today. Customise, tailor and innovate your customer experience with SurveyMonkey.