Learn how IT teams can contribute to workplace satisfaction
Get the feedback you need to implement the right mix of tools, processes and systems.
Want to evaluate the needs of employees and meet your company’s technical objectives? IT leaders often wonder whether the employees they serve have the technical resources to do their jobs. It’s challenging to measure satisfaction across workflows (software implementations, device deployments, helpdesk management, and more), especially in a remote workforce. This toolkit for IT managers will help you answer your questions.
What data do I need to meet my company’s IT objectives?
- How can we keep our company data as secure as possible?
- Did we provide employees with the best devices to help them do their jobs?
- How can we ensure that help desk requests are resolved in a timely manner?
- Do the challenges of remote or hybrid workers differ from those in-office?
- How easy was it to provision new devices, regardless of employee location?
How can I ensure that my team doesn’t burn out?
- Which tools or services might we be missing?
- Can we streamline any onboarding processes?
- Are there certain regions or departments that are less satisfied than others?
- How can we reallocate spend to better meet the needs of all employees?
- Are employees satisfied with the software and tools that have been made available to them?
Survey templates IT managers can rely on to get those answers
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Department performance
Find your department’s strengths or where there’s room for improvement.
See templateWorkplace peer evaluation
Improve culture and team performance with virtuous peer feedback.
See templateNew hire onboarding
Make sure new hires have everything they need to hit the ground running.
See templateSecurity awareness
Understand employee awareness and satisfaction with security protocols.
See templateWhy choose SurveyMonkey?
SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters: the needs of your customers and of your employees.
Features to help you accomplish goals
Your organisation is constantly changing. Our features can help you pivot when you need to.
- Multiple question types for whatever you want to know
- Anonymous surveys that help yield honest answers
- Smart notifications automatically alert you when a customer or employee responds
- Filter by custom variables and join your response data with other customer profile data
Integrations that make work easier
Reach your workforce in the apps they use every day, and combine feedback with other business data to enhance the value of what you collect.
Our most popular integrations are:
Data security when you need it most
Our platform is built to support transparency, security and data compliance.
- Organisational data ownership available
- Advanced user management, visibility and compliance
- Deliver a seamless, secure user login experience with single sign-on via SAML 2.0 to maintain identity
- Secure sharing of surveys and results with fine viewing and editing permissions
IT managers are among SurveyMonkey users from these world-class brands
Advice from IT leaders
Here are some common mistakes and best practices for how to avoid them.
Common mistakes
Looking for ways to ensure that your IT solutions can be easily implemented and managed? Here are some things to avoid:
Picking a solution that doesn’t fit your existing tech stack
Learn how your solution integrates with existing software and IT processes, hopefully it's seamless.
Purchasing a tool without gathering requirements
Understand exactly what your teams’ needs entail before you select a solution.
Failing to select a scalable solution
Ensure that the survey solution you purchase has the ability to scale as new users and teams continue to be onboarded.
Best practices
Want to know what IT experts suggest? Check out these tips for running a successful programme:
Use surveys to collect quick, direct employee feedback
Surveys are an incredibly fast and easy way to get workforce feedback on IT processes, systems and tools.
Conduct employee satisfaction surveys at least twice a year
Measure and benchmark these results to ensure that your IT organisation is continually improving performance.
Segment and filter survey data
Analysing respondent data by department or location can help you understand delivery gaps or varying employee needs.
Resources that IT professionals find helpful
Choose a plan that works for you
Get an individual plan with features that you need, or create a team instead!
Contact us today
Learn more about our solutions and schedule a demo.
- Manage multiple users and gain visibility into all survey data collected across your organisation with admin controls and dashboards.
- Ensure that confidential data is protected with enhanced security, including encryption, SSO and features that help you remain compliant with HIPAA and GDPR.
- Make feedback automated and actionable by connecting to key business systems using APIs and powerful integrations, including Salesforce, Marketo, Tableau and more.
Explore our toolkit directory
Access more toolkits for a variety of roles