Measure customer service performance and take the right actions to drive brand loyalty and revenue growth.

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of consumers say customer service is an important factor in their favourite brands

of consumers are likely to share a poor experience with friends or family

of consumers expect a customer service response to requests within a business day

These statistics are from a SurveyMonkey study that was conducted among a sample of 1,000 U.S. adults on 24 April 2023.

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Your customers are interacting with your support team across many channels. Easily reach your customers wherever they are with a range of options, including email, web and SMS/text.

Easily integrate SurveyMonkey with your CRM to automate case-closed workflows and build a 360° view of the customer service experience. Set up smart notifications with just a few clicks to deliver timely notifications to the right team members.

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Quickly spot trends in your data. Understand how customers interact with your team to spot training gaps or make process improvements. Analyze open-ended text to quickly uncover the "why" using sentiment analysis and automatic tagging of responses based on keywords or phrases. (Sentiment analysis is currently only available for English surveys.)

Sign up for a free account to get started.

Use our expert-certified customer service survey template or create your own.

Share your survey and listen to customers across channels.

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Discover trends reshaping customer experience in a survey of CX industry pros and consumers.

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See how the SurveyMonkey and Salesforce integration can help supercharge your CX strategy.

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Get the ultimate guide to customer service to learn about top priorities for teams to thrive.

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Learn how Lionbridge increased customer satisfaction with SurveyMonkey and Power BI.