These statistics are from SurveyMonkey studies that were conducted among 1,000 U.S. adults and over 600 CX industry professionals between 24 and 26 April 2023.
Reduce support costs, customer frustration and missed sales opportunities by evaluating the purchase experience. Uncover what customers expect in both online and offline channels with web embed, offline kiosk mode and other response collectors.
Quickly visualise, filter and compare your data with easy-to-use analysis features. Make better decisions on where and how to boost purchase satisfaction, from the in-store service experience to website usability.
Share purchase satisfaction insights across teams, such as operations, marketing and product, to create real-time visibility. Get a centralised view of the customer experience by integrating SurveyMonkey (available in English) with the tools you use every day, empowering teams to quickly act on insights.
Discover trends reshaping CX in a survey of industry pros and consumers.
See how the SurveyMonkey and Salesforce integration can help supercharge your CX strategy.
Learn what consumers want from retailers, what drives purchase decisions and how to boost loyalty.
Get AI right with applications that delight both customers and employees.