A Voice of the Customer (VoC) programme is the heartbeat of any customer experience strategy. Build and scale your programme to boost loyalty and retention.

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Screenshot of SurveyMonkey share survey page that shows nine different ways to share a survey, including link embed, email, targeted responses, manual data entry

Your customers’ expectations are changing fast. Get customer feedback in minutes so you can take action quickly. Streamline data collection and analysis by capturing feedback across multiple channels and combining it in one flexible platform for easy sharing.

Understand which parts of the customer journey are most closely linked to overall customer satisfaction. Dig deeper to understand what’s driving key business metrics using 25+ question types and advanced survey logic. Uncover actionable insights fast with intuitive analysis features; no specialised training required.

Screenshot of different SurveyMonkey charts and graphs that show product feedback results, customer sentiment and overall CSAT
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Show your teams what your customers think and why, because everyone in your organisation has a role to play. Integrate feedback from SurveyMonkey with your analytics platform, CRM, collaboration tools and more to get a 360° view of the customer.

Screenshot of SurveyMonkey customer satisfaction survey template

Screenshot of SurveyMonkey NPS survey template

Screenshot of SurveyMonkey customer service survey template

Screenshot of SurveyMonkey CES survey template

Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.