With Embedded Listener, Program Accelerator and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey
SAN MATEO, Calif. – 4 November 2021 — Momentive (NASDAQ: MNTV – formerly SurveyMonkey), a leader in agile experience management, today announced the availability of new GetFeedback capabilities that empower users to create and close feedback loops faster, allowing CX leaders to act upon meaningful insights with greater agility. With Embedded Listener, Program Accelerator and new updates to the AI- and ML-powered Insights capabilities, CX professionals can drive better experiences across the entire customer lifecycle faster, iterate with ease and deploy without requiring expensive consultants.
The new capabilities are available now and include:
GetFeedback has always offered agile CX solutions that are easy to deploy; these updates now add more channels of data collection, turnkey programme configuration and more powerful analytics. Customers such as Puma and KLM already benefit from the multichannel feedback collection across customer touchpoints offered by GetFeedback.
“With 2022 on the horizon, companies are taking stock of their customer experience programmes and making long-term investments to improve CX,” said Craig Shull, senior vice president and general manager of GetFeedback at Momentive. “Organisations that want to make 2022 the year of CX excellence need to understand their customer deeply, collect feedback anywhere and act on insights fast. We’re thrilled to continue empowering our users with the capabilities they need to work smarter and faster, at a time when excellent customer experience can be the competitive edge they need.”
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Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey and its brand and market insights solutions, empower decision-makers at 345,000 organisations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience and product experience. Ultimately, the company’s vision is to raise the bar for human experiences by amplifying individual voices. Learn more at momentive.ai.