Customer Service Feedback Survey Template
Used 23,000+ times
Improve your customer service and support programme with our expertly crafted Customer Service Survey Template.
Our Customer Service Survey Template is designed to help you understand how your customers feel about their interactions with your support team. Gather actionable feedback on your customer service interactions to improve team training, remove friction points and improve your overall customer experience.
How do customer service surveys work?
Customer service surveys collect feedback from customers who have interacted with your support team. They can be sent immediately after a support call, following a chat session or after completing a service request.
By consistently measuring support interactions and acting on the feedback, you can:
- Bolster training programmes for service professionals
- Enhance service and support delivery
- Improve customer engagement
- Build stronger relationships
Related reading: Customer service feedback – What it is and how to gather it
What questions does a customer service survey ask?
Customer service surveys gather essential feedback assessing how effectively issues are resolved, the ease or difficulty of interactions and understanding customer concerns.
Key questions include:
- Overall, how do you feel about your customer service experience?
- How satisfied are you with the resolution to your questions or concerns?
- How easy was it to get your questions or concerns resolved?
You can customise the survey to include any questions that match your specific business needs.
Related reading: What to ask in customer service surveys
Get started with our Customer Service Survey Template
Elevate your customer service standards with insights from our survey. Get started with our template now to improve your service experience and drive business success.
Explore related templates
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customisable survey experiences
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Survey analysis; no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news or check out our research.
Help Centre
Access tutorials on how features work, learn more about billing and contact Customer Support.
Discover more resources
Solutions for your role
SurveyMonkey can help you do your job better. Discover how to make a bigger impact with winning strategies, products, experiences and more.
Hornblower enhances global customer experiences
Discover how Hornblower uses SurveyMonkey and powerful AI to make the most of NPS data, collect customer insights and improve customer experiences.
Ultimate customer satisfaction guide: 8 tactics for improvement
What is customer satisfaction? Read our complete guide to discover what customer satisfaction is, how to measure it and eight strategies for business success.
A Guide to the Customer Effort Score (CES): What It Is and How to Use It
Learn how to measure customer satisfaction and experience using the customer effort score (CES). This guide explains what you need to know.