Improve your customer service and support programme with our expertly crafted Customer Service Survey Template.
Our Customer Service Survey Template is designed to help you understand how your customers feel about their interactions with your support team. Gather actionable feedback on your customer service interactions to improve team training, remove friction points and improve your overall customer experience.
Customer service surveys collect feedback from customers who have interacted with your support team. They can be sent immediately after a support call, following a chat session or after completing a service request.
By consistently measuring support interactions and acting on the feedback, you can:
Related reading: Customer service feedback – What it is and how to gather it
Customer service surveys gather essential feedback assessing how effectively issues are resolved, the ease or difficulty of interactions and understanding customer concerns.
Key questions include:
You can customise the survey to include any questions that match your specific business needs.
Related reading: What to ask in customer service surveys
Elevate your customer service standards with insights from our survey. Get started with our template now to improve your service experience and drive business success.
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.
Collect survey responses via email, website, SMS, social media, QR codes, offline and more.
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.
Read about our customers, explore webinars and get guides on collecting feedback in your industry.
Get tips on how to create better surveys, hear the latest product news or check out our research.
Access tutorials on how features work, learn more about billing and contact Customer Support.
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points and improve your customer experience.
How to combine the power of Salesforce customer data with the feedback capabilities of SurveyMonkey to improve CX.
Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!
A feedback loop helps you convert customer and employee feedback into action. Learn what a feedback loop is and how to close your feedback loop.