Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customise online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

Customer satisfaction survey templates

Customer satisfaction templates get you started fast

Even for a survey pro like yourself, starting with one of our free customer satisfaction survey templates cuts down on design time and may give you ideas for customer satisfaction survey questions you hadn’t thought to ask (that’s what we’re here for!).

SurveyMonkey paid plans include access to more than 100 methodologist designed survey templates you can brand with your own look and feel and deploy quickly. Just open a free customer satisfaction survey template, add your own survey questions and graphics, and you’ll be ready to send your survey in minutes. It’s an easy and reliable way to eliminate poorly worded customer satisfaction survey questions, bias and other problems that can skew your results.

Use this short customer satisfaction survey template to accurately measure customer satisfaction with your company, product, and service. Use skip logic to allow your customers to answer questions that are applicable to the products or services they’ve actually used, and gain insights into where you have room to improve.
Preview template

Measure the success of your front-line customer service and support agents with this quick customer service survey template. Send this survey immediately after each interaction to your customers to find out if your customer service representatives were easy to reach, helpful and friendly. Measure customer service hold times, problem resolution and product/service knowledge, so you can ensure your company’s representatives leave a good impression on customers every time.
Preview template

Your customers each have unique and different needs, especially when they’re businesses themselves. This short customer satisfaction survey template is specially designed for when your customers aren’t just customers, they’re businesses too. Use this template to identify how satisfied your customers are with your timeliness, professionalism, and service, so you can ensure you’re the one they come to again and again.
Preview template

Measuring your Net Promoter® score (NPS) can be one of the most effective ways to promote customer loyalty and ensure future success.
Preview template

Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Get feedback you can act on with online evaluation forms

Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!

Learn how Box empowers its team with customer data

Discover how Box uses SurveyMonkey to get a 360-degree view of its customer journey and gather feedback in one place.

Boost your brand with customer success stories and testimonials

Capture stories and testimonials directly from your customers and transform feedback into case studies, testimonials and reviews that fuel sales and marketing.

How to measure and improve customer satisfaction

Learn how to accurately measure customer satisfaction and use insights to improve your business performance, CX and customer loyalty.