Even for a survey pro like yourself, starting with one of our free customer satisfaction survey templates cuts down on design time and may give you ideas for customer satisfaction survey questions you hadn’t thought to ask (that’s what we’re here for!).
SurveyMonkey paid plans include access to more than 100 methodologist designed survey templates you can brand with your own look and feel and deploy quickly. Just open a free customer satisfaction survey template, add your own survey questions and graphics, and you’ll be ready to send your survey in minutes. It’s an easy and reliable way to eliminate poorly worded customer satisfaction survey questions, bias and other problems that can skew your results.
Use this short customer satisfaction survey template to accurately measure customer satisfaction with your company, product, and service. Use skip logic to allow your customers to answer questions that are applicable to the products or services they’ve actually used, and gain insights into where you have room to improve.
Measure the success of your front-line customer service and support agents with this quick customer service survey template. Send this survey immediately after each interaction to your customers to find out if your customer service representatives were easy to reach, helpful and friendly. Measure customer service hold times, problem resolution and product/service knowledge, so you can ensure your company’s representatives leave a good impression on customers every time.
Your customers each have unique and different needs, especially when they’re businesses themselves. This short customer satisfaction survey template is specially designed for when your customers aren’t just customers, they’re businesses too. Use this template to identify how satisfied your customers are with your timeliness, professionalism, and service, so you can ensure you’re the one they come to again and again.
Measuring your Net Promoter® score (NPS) can be one of the most effective ways to promote customer loyalty and ensure future success.
Discover how Box uses SurveyMonkey to get a 360-degree view of its customer journey and gather feedback in one place.
Capture stories and testimonials directly from your customers and transform feedback into case studies, testimonials and reviews that fuel sales and marketing.
Being able to measure customer happiness leads to success. Learn how to measure customer satisfaction with CSAT.
Easily measure how much effort your customers experience when interacting with your company. Use intuitive analysis features to understand where to focus.