Create a frictionless customer experience
Measure and understand your customer effort score (CES) to address pain points, boost loyalty and drive revenue growth.
Trusted by 260K+ organisations worldwide
Collecting and acting on customer feedback is easy with SurveyMonkey
Sign up for a free account to get started.
Use our customer effort score survey template or create your own.
Share your survey and listen to customers across channels.
Customer loyalty starts with friction-free interactions
Understand customer effort with targeted feedback
Reduce customer effort with CES insights about key touchpoints, from product purchases to customer support. Customise your CES survey to gain the insights you need along the customer journey. Understand what’s driving your score with filters, crosstab reports and open-text analysis features.
Measure real-time CES across channels
Get timely, actionable feedback by asking the customer effort question at the right time, such as after a customer support interaction. Easily reach your customers wherever they are with multi-channel response collectors.
Easily share CES insights throughout your organisation
Many departments have a role to play in delivering low-effort experiences. With one flexible platform for customer feedback, it’s easy to collaborate to identify friction points. Integrate CES insights (only available in English) with your existing tools to take insights-driven actions fast and amplify your impact.