Build better experiences with continuous feedback
Customer satisfaction (CSAT) survey software that gets to the heart of what your customers need. Collect always-on insights that lead to better experiences and loyal customers, one response at a time.
Trusted by over 260K brands worldwide. Here’s why:
Easy to use, powerful results
Expert-built templates and AI features do the heavy lifting for you.
Reach your customers via the right channels
Omnichannel surveys enable you to connect with customers, wherever they are.
Data that’s connected to customers
Integrate responses to 200+ apps, including your CRM, and link data to business outcomes.
Get continuous customer feedback, without the heavy lifting
Launch a customer experience (CX) programme in a few clicks, guided by over 25 years of survey expertise. Start from a curated programme with recommended surveys and cadences, or build your own. Either way, set up recurring surveys in one step and keep everything centralised so you spend less time running your programme and more time acting on what you hear.
FEATURES TO INCREASE RESPONSE RATES
Proactively address customer needs with real-time feedback
Get alerts from survey responses so teams can act quickly and reduce churn. Embed surveys in your helpdesk or integrate with your customer relationship management (CRM) to capture feedback when it matters most.
FEATURES FOR REAL-TIME FEEDBACK
Align teams around the same feedback
Keep your CX, support and product teams aligned as continuous feedback rolls into your CSAT programme. With a unified understanding of customer sentiment, your team can make more informed decisions to improve satisfaction.
TEAM COLLABORATION FEATURES
See CSAT across touchpoints with connected insights
Group recurring CSAT surveys into a programme to easily track CSAT trends over time. Combine responses with operational data to assess customer health and identify churn risks. Benchmark CX data to drive strategic improvements over time. Filter, visualise and compare results in a few clicks.
Introducing GetFeedback by SurveyMonkey
GetFeedback makes it easy to capture website visitor feedback to understand why customers hesitate, drop off and abandon shopping baskets.
SurveyMonkey integrates with 200+ go-to apps
It’s easy to launch a CSAT programme, your way
Build it your way
Create your own custom CSAT surveys, and join the 92% of users who say our powerful platform is easy to use.
Ready-to-launch feedback programmes
Get a head start on your CSAT strategy with made-for-you programmes that guide you with pre-built surveys, recommended cadences and connected insights.
In-the-moment website feedback
Understand the “why” behind visitor behaviour with in-the-moment website feedback that helps you improve customer experiences.
Custom research services
Work with our team of experts who offer a range of support and services – from survey design to fielding to reporting – and get more out of your research efforts.
Ryanair manages sky-high CSAT response volumes with SurveyMonkey
“The SurveyMonkey Power BI integration helps us turn huge amounts of data into actionable insights. It makes it easy to drill down and look at different customer types or specific markets at a granular level.”
Rawaa Shami | Market research manager, Ryanair
woom grows its global business by listening to customer voices
“SurveyMonkey gives us a scalable solution to bring voice of consumer data to every conversation we have, in terms that all teams can understand. That feedback enables us to turn any friction into joy and underscore our company mission.”
April Obersteller | Managing Director, woom North America
Have any questions? If so, we’re here with the answers.
- What’s the best way to measure customer satisfaction?
- How can customer satisfaction benefit my business?
- Which features should I look for in a customer satisfaction platform?
- How do I write good CSAT questions?
- How do SurveyMonkey CX programmes work?
Make CSAT data work for your business
Strengthen your next CSAT survey
Nail your survey the first time. 50 pre-written CSAT questions and tips to successfully launch your next CSAT survey.
Connect feedback to revenue in Salesforce
Learn how SurveyMonkey and Salesforce transform CX data into actionable insights that prevent churn and drive growth.
What’s a good CSAT score?
High satisfaction levels are a strong indicator of business success, but how do you know whether your score stacks up?
Ready to turn satisfaction into business success?
NPS, Net Promoter and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.