Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customise online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business and more.

Tutorials and how-to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Contact SalesLog in

The 4 rebranding strategies for business success

We have solutions to help you track the performance of your brand over time.

When you started your business, you put together your brand identity. Now, for one of several possible reasons, you find yourself preparing to rebrand. Rebranding your business can be a tricky proposition, so we’ve put together some information about rebranding, when you should consider rebranding, and four strategies for doing it right.

Branding is a name, term, design, symbol, or feature that identifies your company as distinct from others. It presents a memorable impression that increases your company’s value. Your brand identity includes logos, typography, colors, packaging, and messaging. Rebranding is changing, updating, or improving one or more of these elements. Rebranding falls into three categories.

  • A brand refresh changes minor details—modernizing your logo or subtly changing the color palette you use.
  • A partial rebrand changes some elements of your brand identity, like changing your logo but using the themes and colors from your old logo.
  • A full rebrand changes absolutely everything about your existing brand identity. You start from scratch as if it was a completely new company.

When you are considering your company’s marketing strategy and rebranding, you should try to develop a strategic and fresh brand that is relevant and familiar to your customers. There are advantages and risks within rebranding, so the strategy requires careful consideration.

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Monitor brand reputation and quickly identify any changes in sentiment—get your business on the fast track to good brand health.

Rebranding can give new life to a brand that’s not well aligned with its company values, vision, and market. But you may also risk losing some of your existing customers. Does your situation warrant rebranding? Here are a few scenarios in which a company may consider rebranding:

Are you breaking into an entirely new market with completely different product offerings? Maybe you’re changing your pricing structure to offer a version of your luxury products at an affordable cost. Companies may also go through a rebranding if they’re adding new ingredients or materials—such as organic or recycled—into their product mix. Rebranding is a good way to introduce yourself to a new customer base and garner attention for your new features or product offerings. 

Example:

China’s Origo Coffee decided to take advantage of the growing popularity of coffee by introducing local specialty coffees. Its old branding did not reflect the modern, sophisticated, yet authentically Chinese experience in their shops.

A new logo, an illustration of a bird feeding on coffee beans, a deep color palette, and all new messaging are part of their new brand identity.

Your business is growing and you’re considering expanding into new locations as a chain or into the international market where they aren’t familiar with your current brand. You’ll likely be making major changes to your marketing strategy, and a rebrand may prove to be an advantage.

Example:

Jumbo is an online lottery ticket retailer in Australia. Its plan to expand globally required a rebrand that could help the company reach its goals. The new brand slogan is, “Imagine More,” and is symbolized by their elephant mascot—he embodies the idea of big excitement, dreams, and jackpots.

When you reposition your company to target a new market, your branding needs updating. Whether you’re making the change based on product, price, or promotion, your brand needs to reflect your new market position.

Example:

SurveyMonkey recently rebranded its parent company as we embraced our business strategy to move upmarket with Momentive. Our iconic survey platform isn’t going anywhere, but SurveyMonkey as a brand has outgrown its name. Our brand has become much more than surveys. That’s why the SurveyMonkey product remains, but our brand is expanding.

Momentive encompasses solutions for the wide variety of complex challenges our customers are facing. We think the new branding captures the momentum our customers are driving for—what do you think? Reach out on social media with #WeAreMomentive to let us know!

If your company’s mission, vision, and values are shifting and changing your business direction, reevaluate your brand to ensure it complements the new direction. If not, rebranding will be necessary.

Example

When Airbnb started out, it was a service to help travelers with tight budgets find cheap lodging or a couch to sleep on instead of spending money on an expensive hotel. According to the founders, the brand identity was created quickly to get their business started. 

As the company exploded into a global hospitality provider, the owners recognized that it needed a rebrand. They needed it to be less focused on the booking technology and more focused on people and places. Nicer places were being listed and Airbnb became less about renting inexpensive housing and more about the experience of renting out and staying in homes. In the case of their new product, Airbnb Luxe, homes that are extraordinary and luxurious.