Want to help your sales, marketing and success teams provide better customer experiences? Admins of platforms such as Salesforce and Zendesk often wonder how to help their cross-functional stakeholders gather, analyse and act on customer feedback. This toolkit provides the blueprint on how to use feedback to optimise your CRM software and empower your customer-facing teams.
Are you looking for the right survey tool? Or one that integrates with your existing tech stack? Your teams can pair your existing customer data with our sample survey templates to start collecting feedback from your customers right away.
Identify the percentage of customers who would promote you.See template
Map customer satisfaction scores to customer records in your CRM.See template
Understand how happy your company is with your CRM and how to improve it.See template
Find out if your customers had positive experiences with your support team.See template
Find your department’s strengths or where there’s room for improvement.See template
Understand how users feel about a software implementation.See template
SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters.
Here are some common mistakes and best practices for how to avoid them.
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