Put customer experience at the heart of your business
Gain the insights you need to delight and retain customers and drive revenue growth with SurveyMonkey.
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Why choose SurveyMonkey for CX?
Power your strategy with one platform to manage CX
With our flexible platform, it’s easy to drive action across product, marketing and more to deliver real business value.
Gain insights with speed and confidence
Start gaining customer insights in days, not months, with templates and intuitive analysis features.
Bring all your tools and insights together
Save time and make customer insights actionable by connecting SurveyMonkey with the tools you use every day.
Measure, analyse and close CX gaps
Easily benchmark customer experience using Net Promoter Score (NPS®) and Customer Satisfaction Score (CSAT) programmes. Integrate data into 120+ business systems, including Salesforce, Marketo and Tableau.
Listen to your customers to deliver exceptional experiences
Build and scale your voice of the customer (VOC) research to understand what’s working and opportunities to act. Empower teams across your organisation to capture, analyse and act on customer insights.
Create products and services customers love
Test product concepts and feature ideas with your target audience. Capture product feedback throughout the development life cycle to drive adoption.
Some of the ways SurveyMonkey can help you improve the customer experience
NPS programmes
Measure how customers perceive your brand through relational and transactional NPS.
Customer satisfaction
Measure customer satisfaction after key interactions to pinpoint areas for improvement.
Customer effort score
Use customer effort score (CES) insights to improve processes and minimise costly repeat interactions.
Customer service feedback
Evaluate customer support interactions and act on issues faster.
Website feedback
Survey your user base on security, design and more to create digital experiences that delight.
Event feedback
Create experiences that attract attendees and keep them coming back with pre- and post-event feedback.
Product Development
Pressure-test and optimise your products to drive ROI and customer loyalty.
Market research
Gain insights from your target audience in minutes with SurveyMonkey Audience.
Purchase feedback
Measure purchase satisfaction to help reduce friction in the buying process.
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Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.