NPS: Templates, Tips and Best Practices | SurveyMonkey

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NPS, Net Promoter and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain u0026amp; Company and Fred Reichheld.

10 tips for building stellar NPS surveys

Learn how to create an effective Net Promoter Score (NPS) survey for actionable insights.

How to follow up with NPS detractors, promoters and passives

Learn how to follow up with NPS detractors, promoters and passives to boost customer satisfaction.

Employee Net Promoter® Score (eNPS) Survey Template

Get feedback on employee experience (EX) and satisfaction with our employee Net Promoter® Score (eNPS) survey template.

Greyhound uses feedback to improve NPS® and drive business value

Greyhound replaced a dated, manual survey method with an automated process that improved response rates and boosted NPS. The company now uses SurveyMonkey Enterprise to make service improvements that directly impact profitability.

NPS calculator: Find your Net Promoter Score

Net Promoter Score is a way to assess customer satisfaction via direct customer input. Calculate your score with our easy-to-use NPS calculator!

How to calculate Net Promoter® Score (NPS)

Simplify your Net Promoter Score calculation with our easy-to-follow guide, including expert-certified NPS templates and global industry benchmarks.

NPS pros and cons: Why use NPS?

This article explores the essential advantages and disadvantages of implementing the Net Promoter Score (NPS) methodology in business.

Competitive NPS®

Use our expert-built competitive NPS® survey to measure your competitors’ strengths and weaknesses over time. And compare their performance with your own to better direct your organization’s focus.