Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customise online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business and more.

Tutorials and how-to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Contact SalesLog in

Online shopping survey

Learn how to delight your online customers

How better to ensure customer delight and repeat business than to give shoppers an online experience well beyond their expectations?

And are you? For starters, you need to know if your customers love your product selection and pricing. Can they find the information they need online to make a buying decision? Is ordering quick and easy? Can they get assistance if and when they need it? Do they like your shipping and return policies? How easy is it to search your website and discover products?

Even a small business makes a big impression when you create opportunities for your customers to tell you exactly what they want. And online questionnaires are a terrific way to do so.

Ask for honest feedback, and then use it to create the online shopping experience that will win you loyal customers.

Survey your customers to find out if they’re enjoying their experience with your business. Identify areas of excellence and opportunity for improvement, and use that information to focus your investments.

Need a faster technology platform? Is it time to spruce up your site’s look and feel? Survey your users to evaluate and improve the online shopping experience you’re delivering.

Ask your customers to provide feedback on your products. What did they think of the quality and the cost? Is this a product they would buy online regularly? Find out if they would consider a regular auto-ship subscription for this product or others.

Referrals build businesses! Find out if your satisfied customers would happily recommend you to their family and friends. Poll them to discover if they would be willing to talk about your business or products through their social networks on Facebook, Twitter, Pinterest, and more.

Build better customer engagements online. Use surveys to get shoppers’ insights about your company, your products, and the quality of the online experience you’re delivering. Start with one of our survey templates and use it as is, or customize it to meet your needs.

Do you delight your customers? Use this survey to find out if you’re a pleasure to do business with, and if your customers would happily recommend you to others.

No online experience is ever perfect, but every challenge is an opportunity to woo and win a customer. Survey your shoppers after an engagement with a customer service representative and find out if that moment of truth delivered the happy outcome you want.

Just introduced or testing a new product? Survey your shoppers for feedback. Use PopUps to target customers who purchased the product to get their early assessment of selection, quality, and pricing.

Ask your site visitors how likely they are to buy online. Are there certain products they prefer to purchase – or do they have concerns about online shopping? Use this information to fine-tune their experience on your site, including what merchandise you’ll offer for purchase online.

Dig a little deeper to understand how customers are using your site. Do they visit primarily to research a product? Do a little competitive shopping? Or purchase conveniently online? Use Filters to explore responses and determine if you’re offering shoppers the information and incentives they need to buy on your site.

to add a list of emails into SurveyMonkey and send a unique survey link through a message delivered by the SurveyMonkey mail server. You can then track individuals’ responses, including who has responded, who has not, and who has opted out.

Get the insights you need to develop your new product, determine pricing and placing, or shape your promotional offering. SurveyMonkey Audience gives you access to millions of respondents ready to provide the answers you need.

Try these tactics to encourage customers to complete your surveys.

Keep your surveys short and sweet. Know your objective, and ask only for the information you need.

Use a friendly, welcoming tone. Dabble in light humor if appropriate – but know your audience; humor can be subjective.

Little incentives like a small discount or entry into a drawing can help you obtain more responses.

Let your customers know how the feedback you’re gathering is contributing to their improved online shopping experience.

Toolkits Directory

Discover our toolkits, designed to help you leverage feedback in your role or industry.

Receive requests easily with online request forms

Create and customise request forms easily to receive requests from employees, customers and more. Use our expert-built templates to get started in minutes.

Power your business with online order forms

Easily build and customise order forms and receive payments for your goods and services or use one of our expert-built templates to get started in minutes.

Get feedback you can act on with online evaluation forms

Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!