Products

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Integrate with 100+ apps and plug-ins to get more done.

Build and customise online forms to collect info and payments.

Create better surveys and spot insights quickly with built-in AI.

Purpose-built solutions for all of your market research needs.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

Resources

Best practices for using surveys and survey data

Our blog about surveys, tips for business, and more.

Tutorials and how to guides for using SurveyMonkey.

How top brands drive growth with SurveyMonkey.

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Design an excellent customer support experience

Get tools to help you pivot when the needs of your customers or your team change.

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It's not easy to always meet the expectations of your customers. Feedback not only helps you support your customers, but it can also ensure your entire team is equipped to do so. The resources within this Customer Support Toolkit will help you answer your burning questions.

How do we provide a better customer experience?

  • Did we help the customer solve their problem?
  • Could we have responded faster?
  • Does the customer have all the resources they need?
  • How can we help customers reach their outcomes without solving one-off problems?

How can I ensure that my team doesn’t burn out?

  • Which processes can we automate?
  • How do I keep everyone bought in?
  • What are ways we can avoid monotony?
  • How do we balance the needs of the business with that of the team?

Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.

Effectively gauge customer satisfaction to build a stronger business strategy.

See template

Identify the percentage of customers who would promote you.

See template

Find out if your customers had positive experiences with your support team.

See template

Track your performance across key customer touchpoints.

See template

Ensure that your support team is happy and can meet customer expectations.

See template

Understand how your team feels about their work environment.

See template

SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters: the needs of your customers and of your employees.

Features to help you accomplish goals

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Your business is constantly changing. Our features can help you pivot when you need to:

Integrations that make work easier

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Integrate your survey data with the apps you use every day.

Or, find new ways to reach your customers, employees and peers.

Our most popular integrations are:

Support for when you need it

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Get the support that your team needs to launch feedback programmes.

  • Our amazing support team includes product experts that help you get the results you’re looking for
  • Support the way you want it with phone, email and live chat options for getting in touch
  • Tutorials and video demos, available within our robust Help Centre for those who want to explore on their own
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Common mistakes and best practices on how to avoid them

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Looking for ways to improve your programme or motivate your employees? Here are some things you can avoid:

Only ask your respondents questions you intend to respond to and improve upon.

Try not to use surveys to prove your theory, but instead to get an unbiased insight into how people are thinking.

Instead, aim for clarity and asking questions that will yield responses from people, wherever they’re located.

Hear more from SurveyMonkey customers

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Want to know what customer support experts suggest? Check out these tips:

Keep surveys short and send them at the right time when you know respondents will answer, such as immediately after a transaction.

Bring visibility to the challenges your customers are facing by sharing the feedback, especially with product teams.

Define metrics for support cases and make sure you have the team aligned to deliver on them.

Get more survey tips

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Ultimate Guides

Everything you need to run a world-class customer feedback programme.

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Success Stories

Greyhound relies on feedback to improve NPS and drive business value.

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Trends

Find out which trends are affecting your customers or your team.

Get an individual plan with features that you need, or create a team instead!

Learn more about our solutions and schedule a demo.

  • Manage multiple users and gain visibility into all survey data collected across your organisation with admin controls and dashboards.
  • Ensure that confidential data is protected with enhanced security, including encryption, SSO and features that help you remain compliant with HIPAA and GDPR.
  • Make feedback automated and actionable by connecting to key business systems using APIs and powerful integrations, including Salesforce, Marketo, Tableau and more.
Customer satisfaction survey templates

Save time and get great ideas with one of our free customer satisfaction survey templates. Get the feedback you need today.

Get feedback you can act on with online evaluation forms

Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!

Learn how Box empowers its team with customer data

Discover how Box uses SurveyMonkey to get a 360-degree view of its customer journey and gather feedback in one place.

Boost your brand with customer success stories and testimonials

Capture stories and testimonials directly from your customers and transform feedback into case studies, testimonials and reviews that fuel sales and marketing.

Access more toolkits for a variety of roles

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.