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Employee feedback is vital for optimising employee performance and nurturing professional development within an organisation. By establishing a culture of continual feedback, companies can provide ongoing support to their employees, fostering a positive workplace environment.

Additionally, gathering and acting upon employee feedback empowers organisations to adapt to changing needs, drive innovation and growth, and cultivate a collaborative culture. Keep reading for practical applications and examples of employee feedback scenarios and when to use them.

Employee feedback refers to the information, opinions and comments that employees provide about their job, the workplace and overall experiences within the organisation. This feedback helps businesses understand employee sentiment, company morale and more.

Employee feedback can provide insight into many areas, including:

  • Job performance: Peer evaluations, self-assessments and supervisor reviews
  • Employee satisfaction: Sentiment around workload, work-life balance and job security
  • Continuing education: Training and development opportunities for skill development and career growth
  • Remuneration and benefits: Feedback regarding remuneration packages, benefits, holiday entitlement and more
  • Improved processes: Insights aimed at enhancing workflows and driving scale
  • Team communication: How well employees understand the organisation’s mission, goals and objectives

Employee feedback enables organisations to attract and recruit a talented workforce, onboard new employees more effectively, develop training programmes and retain employees. When organisations take time to understand and act on employee feedback, it helps create a more engaged workforce, leading to increased productivity, higher morale and reduced turnover.

Additionally, feedback acts as a spotlight, revealing issues that might otherwise have been hidden from leadership, like poor processes and inefficiencies. By addressing concerns, feedback also promotes:

  • Cost savings through reduced turnover
  • Job and workplace satisfaction
  • An organisational culture based on trust and collaboration

The recruitment process is often the candidate's first interaction with your organisation. And leaving a positive impression is essential to successfully placing candidates in their new role. Recruitment satisfaction surveys enable teams to:

  • Employ registration forms during recruiting events to gain comprehensive insights about candidates, extending beyond basic contact details for more effective candidate targeting.
  • Gather feedback on the end-to-end candidate experience so you can build a reputation as a top-tier employer and make your organisation more appealing to future candidates.
  • Utilise feedback to refine the recruitment processes, identifying strengths and areas for improvement.

Effective onboarding programmes help new hires understand how their role contributes to success, familiarise themselves with the company culture and drive higher overall satisfaction. Additionally, onboarding surveys: 

  • Reinforce onboarding programmes with surveys, polls and quizzes to create engaging onboarding content and test knowledge on company values, protocols and more.
  • Create better onboarding experiences with feedback to inform your strategy and see where you can improve. 
  • Give ongoing support to new employees by checking in early and often with surveys. Easily identify if a new hire is struggling or needs additional help.

Diversity, equity and inclusion are vital values that all organisations should uphold. Creating an equitable and unbiased workplace starts with asking the right questions. Add DE&I feedback into your employee experience programme to: 

  • Ensure employees have a voice in their experience. Listen to honest feedback across the employee lifecycle to build a culture that attracts and retains a talented, diverse workforce. 
  • Close DE&I gaps by pinpointing areas where you have the potential to foster a stronger sense of belonging and inclusivity among your workforce.

Performance surveys enable organisations to measure and track their teams' productivity, production and achievements. They offer insights into which teams are excelling and which may require additional resources, training or support. Performance surveys help you:

  •  Gather candid, real-time feedback from various sources, including managers, peers and teammates. 
  • Bolster individual growth and enhance team dynamics. With a well-structured 360 review process, organisations can provide employees with a holistic assessment that includes positive and constructive feedback. 

Learning and development surveys enable you to pinpoint employee needs so you can deliver the right training. Additionally, they drive improvement in the following areas: 

  • Optimise learning initiatives by using real-time surveys and quizzes to develop more effective training programmes and track employee development progress.
  • Seamlessly integrate feedback with popular collaboration platforms like  Zoom and Microsoft Teams.
  • Evaluate your programme effectiveness. Gauge the impact of current training programmes and gather valuable feedback to inform future investments in learning and development initiatives.
  • Create more tailored onboarding experiences. Employ pre-training surveys to identify specific employee needs, enabling the creation of customised onboarding and learning programmes.
  • Continuously improve your content by gathering insights post-training to evaluate effectiveness and shape future onboarding and training programmes. Ensure candid feedback with anonymity features, promoting honest employee input.

The first step to building an engaged workforce is asking for regular feedback across the employee lifecycle and taking action to create a better workplace. Employee engagement feedback enables you to: 

  • Uncover what drives engagement for every employee.
  • Gather employee feedback on job satisfaction, work-life balance, team dynamics and more.
  • Identify what your workforce needs to thrive at work.
  • Keep your organisation aligned by ensuring that all employees, teams and departments work strategically towards the same purpose.

Exit interviews are a vital part of the employee lifecycle. At the end of an employee’s road with your business, this exit interview can provide valuable information. 

  • Improve employee experiences in the future by capturing candid feedback. 
  • Share results with teams and managers to see if any improvements are needed.

Teams work hard to create engaging virtual and in-person events, and they need to ensure their meetings are hitting the mark. Meeting effectiveness feedback allows you to: 

  • Make meetings more productive and engaging.
  • Get feedback before, during and after every internal meeting and event.
  • Uncover what your workforce really wants to know.
  • Provide an anonymous forum for employees to submit questions before larger events, like constituency surgeries, and provide feedback on meeting content.

With SurveyMonkey, you can unlock the power of employee feedback, streamline internal HR processes and drive long-lasting impact. By capturing and tracking employee engagement and satisfaction metrics, organisations gain valuable insights into the overall wellbeing and motivation of their workforce.

Human Resources Leader

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Find out how SurveyMonkey helps HR pros develop stronger, happier workplaces.

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