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Marketing Survey Center

Know what your customers want. Exceed their expectations.

From collecting customer service feedback to understanding how consumers see your brand, our marketing templates and sample surveys will give you the data you need to form the right marketing strategies. It’s easy to get feedback with our survey templates, designed by experts to help you get to know your customers and make important marketing decisions.

Top templates | View all

Net Promoter® Score (NPS)

The NPS question is an industry standard, designed to give you a quick look at how loyal customers are to your organization.

Market Research – Product Feedback

Collect product feedback so you can make targeted improvements and determine pricing for your products.

Website Feedback Template

Find out if your website is winning or losing customers—and what you can do to improve your user experience.

As a marketer, you’re not only responsible for day-to-day campaigns, but you’ve also got to keep an eye on the big picture. Are customers loyal to your brand? Do you know enough about your target market? And how are your competitors doing?

It’s easy to answer these questions (and more!) when you send surveys to customers and consumers in your demographic. According to our research, it’s also important to listen to your customers:

  • 72% of consumers we surveyed say they’re very or extremely likely to shop with a company if it has a reputation for outstanding customer experience
  • 97% of consumers say they’re likely to tell their friends, family, or coworkers about a great customer experience
  • 83% of business owners and managers who describe their company as successful regularly collect feedback

And how do you know if your company’s even on people’s minds? Providing an excellent customer experience is great—but keeping your customers happy won’t help you if nobody knows who you are.

When we surveyed marketing experts about branding, even though 80% say they think it’s extremely or very important to measure brand awareness, only 24% actually know how.

So what can you do to understand the customer experience, manage your brand, and stay competitive? Smart marketers use surveys to inform their marketing strategies. Here’s how you can too.

Surveys are the perfect tool for conducting original research to base your content marketing off of. Whether you’re trying generate business leads, media headlines, or site traffic, you can use surveys get data on any subject that matters to your brand. Learn everything you need to know about how to use surveys for content marketing in our detailed guide. Read more

Need feedback from consumers in your target market? SurveyMonkey Audience has millions of people ready to take your survey.

Do you know who your customers are? A lot of businesses don’t. Send market segmentation surveys to people who purchase your products. That way, you learn more about key demographic data, like gender, age group, interests, and more—so you can target your marketing efforts accordingly.

 If you integrate your SurveyMonkey account with HubSpot CRM and enable syncing, HubSpot will integrate all existing data in your CRM with any new respondent data, so that your team can use your insights for every customer interaction moving forward. (You can also do this with customer satisfaction surveys.)

Part of your job is to monitor your company’s level of customer satisfaction so you can work with other teams to address shortcomings and come up with campaigns and promotions that improve your image. You can also measure how loyal customers are to your company by finding out your Net Promoter® Score (NPS).

NPS is a standard companies around the world use to understand how customers rate them on the following question: How likely is it that you would recommend this company to a friend or colleague? Once you’ve got your NPS, you can see if customers are helping (or hurting) your brand. And you can even benchmark your NPS against your biggest competitors.

You can collect quotes from your happy customers, then make sure your prospects hear what they have to say, by automatically transforming them into persuasive, credible collateral with our content marketing software. Boost customer proof, accelerate content creation, and enable sales faster.

Conducting DIY market research is easier than ever. Use our target market analysis surveys to learn more about consumers in your target market. With demographic and target market analysis surveys, you can make smarter marketing decisions when it comes to marketing messaging, pricing, advertising campaigns, and all of your marketing strategies. If you need people in your target demographic to take your surveys, SurveyMonkey Audience has millions of people ready to give you their opinions.

You may be surprised to see who you’re competing with. Use a marketing research survey to understand who your competitors are and why you may be losing business and market share to them. Use a brand awareness survey to see if you (or your competitors) come to people’s minds when they want to purchase a product or service in your industry.

Make sure to set an initial baseline for customer satisfaction, brand awareness (or just about anything else) with the data you collect. As you repeat your survey over time, you’ll be able to benchmark your survey results (i.e., perform longitudinal analysis) to see if you’re improving or where you need to make changes. You can even get context for your results with SurveyMonkey Benchmarks—so you can compare your data with others in your industry.

Ask about the merchandise your customers buy with an online product feedback survey. You’ll get a clearer picture of which product offerings are selling, which aren’t, and why. And use a market research poll to find out if you’re charging too much for your product or service—or if you’re not offering attractive pricing options.

Find out how much customers—and non-customers—know about your brand. What are their immediate impressions? Have their friends had any experience with your company? Do they typically shop with a competing company? Start to get the full picture when you use a brand survey.

It’s expensive to develop a new product or launch new ads, marketing campaigns, packaging, or landing pages without testing them first. That’s where surveys come in. Concept testing surveys are the easiest way to perform A/B testing on your ideas before you go to market. Running a focus group? Don’t waste your participants’ time. Test your ideas beforehand and only present the most popular.

Is your website welcoming or scaring off customers? And when first-time visitors land on your page, do they have trouble navigating around your site? See if your website is meeting users’ needs—and what you can do to improve—with website feedback surveys. You can even trigger surveys to appear while a user is experiencing your site so you get real-time feedback that’ll inform your web design and content.

Sharing customer testimonials is a great strategy for increasing confidence in future purchases. Include these on your website, blog, social media pages, and more. You can easily gather quotes from happy customers when you conduct a marketing survey; just don’t forget to ask permission first!

Looking for a good place to get started? Visit Surveys 101 to get tips from the experts on creating, sending, and analyzing surveys like a pro. Or choose an example from the rest of our library of marketing survey templates:

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

Toolkits Directory

Discover our toolkits, designed to help you leverage feedback in your role or industry.

Receive requests easily with online request forms

Create and customise request forms easily to receive requests from employees, customers and more. Use our expert-built templates to get started in minutes.

Power your business with online order forms

Easily build and customise order forms and receive payments for your goods and services or use one of our expert-built templates to get started in minutes.

Get feedback you can act on with online evaluation forms

Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!