SurveyMonkey for CX
Gain insights across the customer journey so you can make smarter decisions and drive loyalty.
Trusted by over 260K brands worldwide. Here’s why:
Power your strategy on one platform
Our platform makes it easy to work with teams across product, marketing and more.
Gain actionable insights fast
Gain real-time customer insights with 60+ CX templates and AI-powered analytics.
Bring all your apps together
Save time and gain deeper insights by connecting SurveyMonkey with your go-to tools.
SurveyMonkey features that CX teams love
Create professional surveys with intuitive design features
Deliver an engaging, tailored CX survey experience with 25+ question types and advanced branching and logic. Add your logo and customise your survey to reflect your brand.
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Make contact the right way to drive response rates
Engage customers across channels and personalise at scale by integrating with your CRM. Increase response rates with powerful email features such as embedding survey questions in email invites.
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Pinpoint areas of opportunity with powerful analytics
Prioritise the right CX investments using filters and crosstabs, interactive dashboards and advanced text analytics, all directly within SurveyMonkey.
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Take real-time action and save time with integrations
Connect SurveyMonkey with your BI tools, CRM and more to get a 360° view of the customer. Automate workflows to act on customer feedback at scale.
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Top integrations for CX teams to trigger surveys, enrich data and close the loop faster
Gather feedback at key touchpoints in the customer journey
Optimise the buyer journey with insights that help you boost conversion rates
Understand customer needs and what drives purchase decisions.
Measure the impact and effectiveness of your website.
Learn how your brand stacks up against the competition.
Ryanair improves the customer experience by using actionable feedback
“SurveyMonkey is an easy platform that allows us to engage our customers to understand where we can improve and hear first-hand about our customer experience.”
Rawaa Shami | Market Research Manager, Ryanair
woom grows its global business by listening to customer voices
“With SurveyMonkey, we have been able to collect feedback from both our customers and our employees, prioritise what they need and build that into our strategies.”
April Obersteller | Managing Director, woom North America
Choose from our most popular plans for CX pros
Try it now and get 25 responses for free, or choose from our top plans.
*Additional charges apply for extra responses. SurveyMonkey Audience panel responses are sold separately.
Need a comprehensive solution for your team?
SurveyMonkey Enterprise is our most feature-rich and secure solution, loved by users and built for business.
With Enterprise, you can:
- Collect unlimited responses (perfect for high-volume customer surveys across channels)
- Tap into powerful admin and privacy features
- Access Enterprise-only integrations such as Salesforce, Tableau and Power BI
- Partner with professional services to map the customer journey or get guidance about CX data analysis
Get your personalised walkthrough
Resources to shape your CX game plan
Start with expert-written CX templates
Build customer surveys and forms with templates that you can customise easily.
See how Hornblower uses SurveyMonkey
Hornblower stays connected to customers with our Salesforce integration.
Learn how to scale your VoC programme
Tune into an on-demand webinar about driving revenue with VoC insights.
Ready to build a customer-centric business?
NPS, Net Promoter and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.